cancel
Showing results for 
Search instead for 
Did you mean: 
Chris-Ann
New member
1 0 0 0
Message 1 of 2
79
Flag Post

Keyboard giving wrong characters

HP Recommended
HP
Microsoft Windows 10 in S Mode

When I press the Shift 2 instead of getting the @, I get quotation marks (") and vice versa, I want to know how I can correct it

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,987 21,946 977 1,014
Message 2 of 2
Flag Post
HP Recommended

@Chris-Ann

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation