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‎05-25-2018 07:18 AM

HP Recommended
Product: HP Pavilion Power Laptop 15-cb059TX
Operating System: Microsoft Windows 10 (64-bit)

I have experienced a problem with the keyboard. After being in a sleep mode, the keyboard is not working at all. I have called the support centre for this problem and they told me to do a hard reset by pressing the power button for 5 seconds and then press the power button + f7 +f8 for 30 seconds as a solution and it does work. However, I keep experiencing the same problem for at least 3 times after that. 

 

Is there any fix solution for this?

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-25-2018 07:51 AM

HP Recommended

@Adhi1

 

What version BIOS do you have???

 

Version: F.10 Rev.A

Fixed in this release: - Fixes an intermittent issue where the keyboard does not function properly after the system resumes from sleep (S3) mode.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-power-15-cb000-laptop-pc/1555...

 

REO

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2 REPLIES 2

‎05-25-2018 07:51 AM

HP Recommended

@Adhi1

 

What version BIOS do you have???

 

Version: F.10 Rev.A

Fixed in this release: - Fixes an intermittent issue where the keyboard does not function properly after the system resumes from sleep (S3) mode.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-power-15-cb000-laptop-pc/1555...

 

REO

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‎05-31-2018 02:02 AM

HP Recommended

Thanks! it works fine now

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