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‎09-06-2026 03:56 AM

HP Recommended
Product: HP Spectre x360 - 13t-ae000 CTO

The keys "E" & "3" on my HP Spectre x360 Convertible Model 13t-ae000 laptop do not respond many times. Could you please suggest a solution. 

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2 REPLIES 2

‎09-07-2026 07:56 AM

HP Recommended

Hi @Monsoon1,

 

Welcome to the HP Support Community!

 

I understand that the E and 3 keys on your HP Spectre x360 13t-ae000 intermittently stop responding.

 

Since two specific keys are affected, let's first determine whether this is a keyboard hardware issue or something within Windows.

Run the HP Keyboard Test.

  1. Shut down the laptop completely.
  2. Turn it on and immediately press Esc repeatedly.
  3. When the Startup Menu appears, press F2 to open HP PC Hardware Diagnostics UEFI.
  4. Select Component Tests > Keyboard and run the test.
  5. Test the E and 3 keys when prompted.

HP's Keyboard Test checks the keyboard outside Windows, which helps isolate hardware from software issues. If the test fails, it can generate a 24-digit Failure ID for support.

 

If E and 3 also fail during the HP diagnostic, that would strongly point toward a keyboard hardware issue. If they work normally in the diagnostic but fail intermittently only in Windows, we can investigate the software side.

 

Please let me know the keyboard test result, and if it fails, provide the failure ID.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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‎09-07-2026 11:05 AM

HP Recommended

Hi Kuroi_Kenshi, 

Grateful to you for your quick response.  I tested the keys as suggested, and I got the following response:

Keyboard Test: Passed

Component Test: Passed

As per your prognosis, it appears to be a software problem. Please be kind enough to help resolve the issue.

Regards,

MK Bhan

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