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Keyboard issue

HP Recommended
HP Pavilion Gaming - 15-ec0802no
Microsoft Windows 10 (64-bit)

I'm having big problems with this new laptop i bought when it comes to playing games using wasd and arrow keys.

Pressing left and right arrow keys makes the w key stop responding, some key combinations I have yet to see but have noticed has made the a and the d key stop responding. Is there any way to fix this issue?

 

Thanks

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mylappiesucks, Welcome to HP Support Community!

 

First, update the BIOS. Refer to the document HP Consumer Notebook PCs - Updating the BIOS  for help.

 

Let us also perform a component test to isolate the issue-

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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