Keyboard issue

[JaxHeart]

My brand-new HP OMNIBOOK X keyboard is not displaying properly. when I press hashtag i get pound sign and when I press the @ sign i get " instead. Please help me

[Max3Aj]

@JaxHeart, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're experiencing an issue where pressing certain keys on your HP OMNIBOOK X keyboard results in unexpected characters (e.g., pressing @ gives ", and # gives £). This is typically caused by the keyboard layout being set to a different region than expected.

Here's how to fix it:

Step 1: Check and Change Keyboard Layout (Windows 11/10)

1. Click on Start and go to Settings ⚙️.
2. Navigate to Time & Language > Language & Region.
3. Under Preferred Languages, click on your language (e.g., English).
4. Click Options.
5. Under Keyboards, ensure the layout is set to US QWERTY (or your preferred layout).
   • If you see United Kingdom or another layout, click on it and select Remove.
   • To add the correct one, click Add a keyboard and choose US.

Step 2: Switch Keyboard Input Method (if multiple layouts are installed)

• Press Windows + Spacebar to toggle between installed keyboard layouts.
• Select the one that matches your physical keyboard (usually US for HP laptops sold in most regions).

Step 3: Restart Your PC

• After making the changes, restart your laptop to ensure the new settings take effect.

You may refer to this document - HP PCs - Change languages (Windows 11, 10) | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support