Keyboard issues where i cannot use some keys like letter H and other characters

[ZEILE]

Hello, i need help for my laptop keys because some letters and characters are not working. What should i do? 

[Max3Aj]

@ZEILE, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If some keys on your HP 15.6-inch Laptop PC 15-d5000 (4V9Y1AV) are not working, try these troubleshooting steps:

Check for Physical Damage

• Inspect the keyboard for dust, debris, or liquid spills.
• If there's visible dirt, gently clean it using compressed air or a soft brush.

Restart Your Laptop

• A simple restart can fix minor software glitches.

Use an External Keyboard

• Connect an external USB or Bluetooth keyboard.
• If the external keyboard works fine, it suggests a hardware issue with your built-in keyboard.

Check for Software Issues

Run the Keyboard Troubleshooter

1. Go to Settings → System → Troubleshoot → Other troubleshooters.
2. Find Keyboard, click Run, and follow the instructions.

Update or Reinstall the Keyboard Driver

1. Right-click on Start → Select Device Manager.
2. Expand Keyboards → Right-click on Standard PS/2 Keyboard.
3. Click Update driver → Search automatically for drivers.
4. If the issue persists, Uninstall the keyboard driver and restart your laptop.

Check Language and Input Settings

1. Go to Settings → Time & Language → Language & Region.
2. Ensure the correct keyboard layout is selected (e.g., US QWERTY).
3. Test typing in Notepad or Word.

Perform a Hard Reset

1. Turn off the laptop.
2. Disconnect the charger and remove the battery (if removable).
3. Hold the power button for 15-20 seconds.
4. Reconnect the battery and power on.

Boot into Safe Mode

• Restart your laptop and enter Safe Mode (Press Shift + Restart → Advanced Options → Startup Settings → Safe Mode).
• If the keyboard works in Safe Mode, a software conflict might be causing the issue.

Check for Windows Updates

1. Go to Settings → Windows Update.
2. Click Check for Updates and install any available updates.

Check for BIOS/Firmware Updates

1. Visit the HP Support website.
2. Enter your laptop's model: HP 15-d5000 (4V9Y1AV).
3. Download and install any available BIOS or firmware updates.

Consider a Keyboard Replacement

• If none of the above steps work, the keyboard may be damaged and need replacement.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support