Keyboard issues

[NK944]

I spilled a soda on my Chromebook I cleaned it up everything was working fine then I opened it up and some keys barely press down and stick to the understand but they still function.

[Raj_05]

Hi @NK944,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the soda has left a sticky residue underneath the affected keys, which is a common issue after spills. Here's how you can address the problem.

Turn Off and Disconnect Power:

• Power down the Chromebook immediately to avoid any potential short circuits.
• Disconnect the charger and any peripherals.

Clean the Keys:

• Use a soft, lint-free cloth slightly dampened with isopropyl alcohol (70% or higher) to wipe the sticky keys.
• Be gentle to avoid pushing the residue further into the keyboard.

Test Key Functionality:

• After cleaning, check if the keys press more smoothly.

If the issue continues, you may need to perform a more thorough cleaning:

Remove Affected Keycaps:

• Use a plastic tool or flat object to gently pry off the sticky keycaps. Be cautious to avoid damaging the key mechanism.
• Take note of where each keycap belongs.

Clean Underneath the Keys:

• Use a cotton swab dampened with isopropyl alcohol to clean the area beneath the keycaps.
• Remove any visible residue or debris.

Dry and Reattach Keycaps:

• Allow the cleaned areas to dry completely.
• Reattach the keycaps by pressing them gently into place until they click.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support