Keyboard issues

[TracyG1012]

After latest windows 11 update, my keyboard is not working. HELP!

[Deep_World]

Hi @TracyG1012,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP laptop model you are using.
• Whether the keyboard is completely unresponsive or only certain keys are affected.
• If you are using the built-in keyboard or an external one.

In the meantime, here are a few troubleshooting steps you can try:

1. Check for Windows Updates
   • Go to Settings > Windows Update and ensure all pending updates (including optional driver updates) are installed.
2. Run the Keyboard Troubleshooter
   • Navigate to Settings > System > Troubleshoot > Other troubleshooters.
   • Run the Keyboard troubleshooter to automatically detect and fix issues.
3. Update  Manager, expand Keyboards, right-click your keyboard, and select Update driver.
   • If the issue started right after the update, you can also try Roll back driver under Properties > Driver.
4. Check Language and Input Settings
   • Go to Settings > Time & Language > Language & Region and confirm the correct keyboard layout is selected.
5. Test with an External Keyboard
   • If possible, connect an external USB keyboard to check if the issue is hardware-specific or system-related.
6. Perform a Hard Reset

• Shut down your laptop, disconnect power and external devices, then press and hold the power button for 15 seconds. Reconnect and restart.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World