Keyboard key letter N can't put it back

[spoudaios]

Hi there, 

Need help please. I have HP Spectre X360. It is an amazing laptop, except i might have damaged the keyboard letter N today. It kinda got stucked a bit and i was annoyed by it. Used a sharp knife to lift it to be able to clean it. After cleaning it, i just can't put it back together. 

Any ideas of what to do? My HP warranty had expired early April 2025. I think i may have to replace the whole keyboard?

If so, i may need to get a wireless keyboard for now while awaiting for the replacement keyboard to arrive. 

Can someone look from the pics if it is really damaged? 

Thank you

Jonathan.

[VikramTheGreat]

Hi @spoudaios,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The Image shared shows that the Key is popped out, and it shows that we have to replace the full set of keyboard set, and it will be on a fee-based support. Would you like to send the pc for service?

Let me know

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[spoudaios]

Hi Vikram,

Thank you for the reply.

Do I have to mail the laptop for HP to replace the keyboard?

I contacted a local HP authorized provider in Anaheim, CA and he said the keyboard is back ordered.

How long is the typical turn around time to fix this and how much will this cost?

Thank you

Yudi

[VikramTheGreat]

Hi @spoudaios,

We can check for the details. The part may be back-ordered for stores, but the service center will have the part.

However, if you want to re-check, please do share the details via private message so we can check

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[spoudaios]

Hi Vikram,

I just sent the serial number in a private message.

Thank you!