Keyboard keys do not work (sometimes...)

[ATeix]

Some keys of my keyboard do not work sometimes (now its Space bar ! Once I tried 132 times to this key works!!! Today is also “d” key but it doesn’t fail as the Space bar: I only need to press it 3-4 times!).

Sometimes it is other key. Some days they work fine.  Some days like today it’s a real nightmare.

What is happening? What is causing this problem? How can I solve it?

[Anand_Andy]

Hi @ATeix,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ATeix]

Hi Anand_Andy

BIOS and keyboard drivers are updated. HP Support Assistant software no longer_"detects"_updates (after_my_windows_11_instalation) but I keep my computer updated .

The phone assistance from HP (after near 1 h waiting) helped me to do a Keyboard test which reveals problems with keyboard. The phone Assistant of HP told me to return the pc but I never heard a word after that. I did not receive the email with final instructions. The pc stilll is in the waaranty period but I will take it to the shop.

Unfortunately, I will loose my "work device"duringafewweeks...

(The_underscores_are  to separate words when my Space bar do_not works, after pressing many times the Space bar-also,some_errors could be present-which are intermitent,as you can see for the text)

[Anand_Andy · Accepted solution]

@ATeix,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!