Keyboard keys not working

[NicoleAT]

Hello,

Some keys on my keyboard no longer work on my Iatop. Can you please help me address the issue. 

Thank you.

[VikramTheGreat]

Hi @NicoleAT,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have trouble using the keyboard where a few keys are not working. Sorry to hear about the trouble you are facing. Please try the steps shared below and run a hardware test on the device and let me know.

Step 1: BIOS Restore :
1) Shut down the computer, keep the  charger plugged
2) Hold down the Windows and B button together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

Step 2: Extensive Test - 
1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support