Keyboard keys (specific) cease function while computer under heavy usage, CPU temp above 95 C

[K1TACHI]

Hi, 

So my issue has been very strange. My laptop is intended for gaming, which I do a lot of. In the last few months, I have noticed an issue that seems to be spreading. When my CPU reaches a temp above 95 Celsius, certain keyboard keys stop functioning, (which can be coerced by holding the key and spamming keys nearby, etc) but this becomes a large issue both for typing, and general usage.

In order of which keys I noticed first, and spread since: "f4", "8" (top row, not keypad). Then, "u" and "b".

Is this something other users are experiencing? My first thought was simply a dust/cleaning issue, but I have fully verified that is not the case. 

My second thought is something about this temperature fact, as the keys tend to function / don't stop working as much when the temp is lower. In this case, my thought is it may be a symptom of overheating and potentially damaging the keyboard from inside. 

I tend to take very good care of my devices, so something of this quality happening is confusing me heavily. Any help you could provide would be wonderful!

[Anand_Andy]

Hi @K1TACHI,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your OMEN Laptop - 17t-Cb100 IDS Base Model Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

 If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!