Keyboard lock issue

[blackjo]

Brand new HP laptop. Keyboard is locked on every startup or reboot.

HP Laptop 15-fd0068ca

[Garp_senchau]

@blackjo, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

(troubleshoot)If your HP Laptop 15-fd0068ca keyboard is locked upon startup or reboot, there are a few troubleshooting steps you can take to resolve this issue:

Perform a Hard Reset:

• Turn off the laptop.
• Disconnect all external devices, such as USB drives, printers, and monitors.
• Unplug the AC adapter from the laptop.
• If the laptop has a removable battery, remove it.
• Press and hold the Power button for 15 seconds to drain any residual electrical charge.
• Reinsert the battery (if removed) and plug in the AC adapter.
• Turn on the laptop and see if the keyboard is functional.

Update Keyboard Drivers:

• Open the Device Manager by pressing Windows Key + X and selecting "Device Manager" from the list.
• Expand the "Keyboards" section.
• Right-click on your keyboard device and select "Update driver."
• Choose to search automatically for updated driver software and follow the on-screen instructions.

Check Keyboard Settings:

• Go to "Settings" > "Ease of Access" > "Keyboard."
• Make sure that "Filter Keys," "Sticky Keys," and "Toggle Keys" are turned off, as these features can affect keyboard function.

Run HP Support Assistant:

• Use the pre-installed HP Support Assistant on your laptop to check for any updates or diagnostics that could resolve the keyboard issue. You can find it by searching for "HP Support Assistant" in the start menu.

BIOS Update:

• Sometimes a BIOS update can resolve hardware-related issues. Visit HP Support and enter your laptop model to check for available BIOS updates.
• HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,