Keyboard locked

[ELIZAJAQUIZ]

Hello. I HAVE A  Laptop HP-12-cb112wm.

When I turn it on, my home page appears but I have to put my password first. I know the password, but my keyboard is locked, only works the numbers and other functions, but the letters not. Already in a thousand ways and cannot unlock. I need help asap thanks for reading....

[Riddle_Decipher]

@ELIZAJAQUIZ Welcome to HP Community! Please try with an alternate/external keyboard, if that doesn't work, here's what you need to know and do:

On Windows 10 it’s also past the “cover” screen, but on the lower right-hand corner. (Be aware that the narrator may activate automatically, blasting a bit of synthesized voice at you.)
 

After clicking the Ease of Access Center button, click “On-Screen Keyboard” or “Type Without Keyboard.” (On Windows 7, click “OK” or “Apply” next.) This will make a digital keyboard appear, looking more or less the same as a smartphone or tablet keyboard. It allows you to click on the keys with the mouse.

 

Now all you have to do is click in the login field, then click the correct letters or numbers on the digital keyboard to enter your password. Note the grayed keys—those symbols are accessible by clicking “Shift” and then the corresponding key. When you’re finished, just click either “Enter” or the login button, and you’ll log in to Windows normally.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.