Keyboard malfunction

[julianathns]

Hi,

Today my HP Envy x360's keyboard stopped working properly. It's like keys are stuck and sometimes I strike a key and it won't type - I have to try two, three times until the letter is actually typed. It also happened that when I was pressing the delete key it started adding comas and dots alongside deleting the text. My keyboard light stopped working as well, and the light on the caps lock key is not lighting up.

I tried resetting my computer, but still have the problem.

I was wondering if someone could provide me with help on how to solve this, right now it is impossible to use my keyboard, I had to borrow an external keyboard.

Thanks

[WAWood]

@julianathns 

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.