Keyboard malfunctions

[LawsonZ]

Hi,

i noticed on my laptop (HP Laptop 15-bs1xx), the keyboard stated playing up and malfunctioning. the keys 'e, d, c, 3, f1-4' are the only ones affected. it is completely random when the keys do and don't work and there is no obvious pattern. i have the same issue on a family members laptop (the same model bought at the same time). i was wondering if anyone has had the same issues and what they did to fix it.

Thanks 

[Echo_Lake]

@LawsonZ

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.