cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
4 1 0 0
Message 1 of 2
43
Flag Post

Keyboard missing inputs

HP Recommended
HP Spectre x360 Convertible 13-aw0059TU
Microsoft Windows 10 (64-bit)

Hi. I have an issue where occasionally when I let go of a key, the computer still thinks it's pressed and I have to press and release again for the computer to detect that I released the key. This is really annoying especially when playing fast paced video games. I believe this is a debouncing (or lack thereof) issue. Is there any way to fix this? Windows does have filter bounce key option in ease of access but this doesn't seem to solve the issue at all (and the delay time is way too long as well.

1 REPLY 1
HP Support Agent
HP Support Agent
27,763 27,748 1,833 2,472
Message 2 of 2
Flag Post
HP Recommended

 

@bradlez

 

I reviewed your post and I understand that you are facing an issue with the keyboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Does this happen only in the games?

 

Meanwhile, update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then uninstall the keyboard driver from the device manager and restart the computer.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation