Keyboard not Lighting up

[jillianmarie617]

My keyboard stopped lighting up. 

[Jerry_57]

Hi @jillianmarie617,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP laptop keyboard is not lighting up. Try these checks from the guide:
 

Use the keyboard backlight key:
 

• Press the keyboard backlight action key repeatedly to cycle through high, low, and off.
   
• On some models, you may need to press Fn + the action key.
   
• Some products also let you press and hold the backlight key to change the timeout duration.
  
   The backlight may turn off after inactivity.

Wake the backlight:
 

• On select products, the keyboard backlight turns off after inactivity.
   
• Press any key or tap the touchpad to turn it back on. 

Check keyboard mode:
 

• If your device supports stand, tent, or tablet mode, the keyboard area, including function keys and, on some models, the power key, is disabled in those modes.
   
• Switch back to clamshell mode.
  
  
  I hope this will help.
  
   

Take care and have a good day.

[jillianmarie617]

Hi Jerry, 

     I appreciate the response, however none of these suggestions work. The keyboard is on when I first turn my computer on but then goes off within a minute or two ad will not come back on.

[jillianmarie617]

It's worth mentioning that now when I hit the F5 key to attempt to light up the keyboard, a portion of the screen refreshes

[Jerry_57]

Hi @jillianmarie617,

Thank you for sharing the details.

Kindly share the serial number of your laptop.

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.