Keyboard not working in aeroplane mode...

[Suriya-260519]

Hey hi...! My laptop's keybord stops working in aeroplane mode , but functions properly  when aeroplane mode is turned off . Pls guide me with a good solution...

[Riddle_Decipher · Accepted solution]

@Suriya-260519

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the keyboard isn't working on airplane mode,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Is this the internal keyboard or an external wireless keyboard you are referring to?

When was the last time it worked without these issues? if you know when, did you try a system restore?

Have you attempted to reinstall the wireless card drivers as this issue is related to airplane/wireless mode?

Please respond to the above queries to obtain an accurate fix,

Eager to help!

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[Suriya-260519]

Thanks for Responding me.... The issue is with the Internal Keyboard . The keyboard worked fine , maybe two months before when my PC  was running in officially updated windows 10 . But my PC wasn't functioning well as expected and during this period of time suddenly my keyboard showed the issue that i posted earlier . So i decided to do the  HP RECOVERY and again brought my PC to the original state . Now everything is working good , but still the keyboard issue is continuing . Pls help me with a good solution....

[Riddle_Decipher]

@Suriya-260519

Thank you for the update,

I appreciate your time and efforts, 

That said, since you've already attempted to reinstall the windows and yet the issue persists, I would also like to know how you did the recovery, was it using the HP Recovery manager (F11) or did you make use of the HP Recovery Media (USB/DVD)?

If you haven't use the Recovery media, I recommend using it as it should resolve the issue: Click here for details.

If you don't have one, you could always get one from HP: Click here for information.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Suriya-260519]

I did the recovery by using HP Recovery Media...

[Riddle_Decipher]

@Suriya-260519

Thank you for responding,

It's great to have you back 😉

I have a few recommendations to assist you:

• Restore the BIOS to default,
• Update the BIOS: Click here to find and install it.
• Check if an external keyboard works fine when the Airplane mode is turned on
  (To determine if this is a hardware or software related issue).

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.