Keyboard not working properly

[Rajat16]

Only T and Y key working on keyboard. When i type H in chrome browser it is open history means control is automatically working without pressing it.kindly help

[Riddle_Decipher]

@Rajat16 I suggest you disable the internal keyboard and use an external keyboard to check if that works fine, as that would help us determine if its an issue with either software or hardware, also, if you don't have an external keyboard, please follow the below steps to run a hardware test on the keyboard (interactive)

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click Component Tests.
• Click Keyboard Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Rajat16]

KEYBOARD TEST FAILS

FAILURE ID:   QCSA3T-8G89Q1-MFPX7F-G5H703

[Riddle_Decipher]

@Rajat16 The Failure ID represents the code: 816 (Action Key Failure), the keypad will require a replacement and I suggest you talk to HP support and discuss your options,

follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.