Keyboard not working

[Eri123456789]

My keys uiop and qwer are not working along with the arrow keys, corresponding numbers and backspace as well.

I have tried the hard reset and that did not work. I have tried uninstalling the devices and that also did not work. I have tried to restart and to no avail. I even tried to use those keys multiple times and that has not worked. I have even tried to put in a case to fix it and pay for the repair but that was sending me in circles.
What can be done? 

[praveenbv]

Hi@Eri123456789, Welcome to the HP Support Community!

I understand that notebook has an issue with some keys not working on the keyboard.

I understand you have keyboard issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external keyboard does the issue persists?

As you mentioned keys on the keyboard stops functioning correctly.

Try the few steps recommended below.

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Refer to this article to further troubleshoot keyboard issues with your PC.

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[praveenbv]

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

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