Keyboard not working.

[JipHoogland]

Hee guys,

My keyboard of my Pavilion laptop is not working anymore. Tried restarting etc.

I was just looking some things up in the train and it was working fine. 

Came home (Shut down the laptop in the train) and the entire keyboard was not typing.

The lights of the keyboard are working and the mousepad is working as well. (Also the on screen keyboard is working)

I never bumped my laptop and it did not get wet or something. 

Any advice? I still got my warenty, but maybe there is a quick fix.

Thanks in advance!

[DavidSMP]

Hi @JipHoogland,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the keyboard. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

• Did this happen after a software or Windows update?
• Did you uninstall the keyboard drivers from device manager?
• Did you check in multiple apps like MSWord, Excel, WordPad and Notepad?
• Did you connect an external USB keyboard and check if it works to isolate the issue to being hardware or software related?
• Does it stop working after logging on to windows?
• Are you able to type the password for it?

For now, try these steps:

Try with a USB external keyboard and check if it works to eliminate hardware issues with the internal keyboard.

• Right-Click on start button> click device manager> expand Keyboards>
• Select the keyboard drivers that are listed and right-click on it and uninstall the drivers.
• Then restart the computer and update the bios and chipset drivers from http://hp.care/2xdoEFi  
• Select the correct operating system and follow the on-screen instructions.

Then check if the issue gets resolved.

If it continues, try these steps:

• If the problem persists, then create a new user account as an administrator from this link:http://hp.care/2rZfJBC and check if the issue gets resolved.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

 If the problem continues, try with an external USB keyboard and check again.

Now at this point, we need isolate the issue to not being a hardware failure.

We need to check outside of windows in the command prompt is the issue continues. If it does, then it is a hardware issue with the keyboard and it needs to be replaced by contacting HP phone support.

• Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
• It takes you to recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and “command prompt”
• Type all the keyboard characters in this black window especially the keys that do not work correctly.
• Check if the keys work here correctly to eliminate hardware issues.
• If it does not then the keyboard is faulty and needs to be replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

• If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to recovery manager

A if the computer is out of warranty by a long time and repair options are not available with HP and you think replacing the keyboard locally by contacting a local technician would be expensive, then a great workaround would be is to order a wireless keyboard  online from Amazon or eBay or locally via a store like Best Buy or Staples.

This will save you a lot of time and is a lot less expensive than getting the computer repaired.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂