Keyboard problem

[A9Arsalan]

Hello,

My laptop has a keyboard problem that is about hardware problem so when I push buttons, they will be type together that means when I press Q it's going to type Q with Z, If I press Z, it will type Z with Q and  and this is my problem with the first line and third line of buttons that contain Q-P and Z-? But the middle alphabet line which contain A-" is correct.

Please tell me how can I fix it by my own.

Thank you

[Riddle_Decipher]

@A9Arsalan 

Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

• Try changing the keyboard layout/language and check if it works: Click here for steps.
• Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
• Replace the battery, restart the notebook,
• if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

P.S: Welcome to HP Community 😉

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