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HP Recommended
Hp 15BW090AX
Microsoft Windows 10 (64-bit)

My laptop hp 15bw090ax some keys are not working E, R, U, I, O, P, num0, numenter, up arrow, left arrow, leftshift and rightshift. But holding left and right arrow keys and pressing e it mistyped as 3,r is mistyped as 4, u is mistyped as 7, i is mistyped as 8, o is mistyped as 9 and p is mistyped as 0

In same way num0 is also mistyped as 4...

I uninstalled my keyboard software and restarted but the same problem continued...my keyboard software is standard ps2 keyboard 

1 REPLY 1
HP Recommended

@Vikram_06

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.
  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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