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Message 1 of 2
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Keyboard problem

HP Recommended
Pavelion360
Microsoft Windows 10 (32-bit)

I bought laptop before two month and keys are not working i am facing heating problem in laptop and charger both when i took it for repair shopkeeper  are not cooperating what can i do may i get chance to exchange that or not?

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Message 2 of 2
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@sandeshmarahatt

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Is there any damage on the Ac adapter?

It's Normal for ac adapter to get warm however if you're experiencing any issue such as burnt or damaged wire. 

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.
  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

    The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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