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‎06-04-2026 10:32 AM - edited ‎06-04-2026 11:23 AM

HP Recommended

Hi HP Community,

I'm reaching out because I'm really disappointed with my HP Victus laptop and I'm hoping someone from HP or the community can help me find a fair solution.

Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s0000 (Product number: 76T54AV)
Purchase date: September 11, 2024
Price paid: over €1,300

After only 14 months of normal, careful use, the S and X keys have started failing intermittently. Some days they work, some days they don't. No liquid damage, no drops, no physical impact — just regular daily use for gaming and work.

HP's own built-in diagnostic tool has confirmed a hardware defect on the keyboard. This is not a software issue, not user error — it's a manufacturing or quality defect, confirmed by HP's own tools.

When I contacted HP Support, I was offered a paid repair for €239. I was truly shocked. A keyboard failing after just over a year on a premium €1,300+ gaming laptop is simply not acceptable. The S and X keys are among the most critical keys for any PC gamer. This defect makes the laptop practically unusable for the very purpose it was sold for.

I trusted HP's reputation when I made this investment. I didn't expect to be paying €239 for a hardware repair on a 14-month-old flagship gaming laptop.

Has anyone else with a Victus 16 experienced intermittent key failures this early? Has anyone managed to get HP to take responsibility and cover this kind of defect?

Any help or support from the HP team would be greatly appreciated.

Thank you.

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