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‎04-14-2022 03:24 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U3AV)
Operating System: Microsoft Windows 11

Hiya. Envy X360's keyboard randomly stops working as I am typing then, after further typing of the same or different keys, starts again.

It is not any particular key.

A reboot does not solve the problem.

The duration of the period the keyboard does not work seems to vary from periods of 5 through to 30 seconds.

I also have a usb wireless keyboard attached which works fine when the integrated keyboard is not working,

There is no processing load on the laptop.

Instinctively I would say it is a hardware problem.  Might it be a BIOS issue?

Otherwise I have had no issues with the laptop.  It is 2 months old.

Anyone else had this problem?

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