• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-09-2019 11:46 PM

HP Recommended
Product: HP laptop 15-bs0xx
Operating System: Microsoft Windows 10 (32-bit)

Hello, My laptop keyboard is typing zeros "00000000000000000" like this by itself. I have checked that if it's a hardware issue but it's not. I have reinstalled the keyboard driver, but nothing happened. Also it makes sounds sometimes, like when we press wrong keys laptop makes a sound, this sound is similar to that. Please give me solution to this problem. Thanks in advance.

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2019 10:54 AM

HP Recommended

@Manal_Mosharaf

 

This sounds like a stuck key

 

Please run a Keyboard Test from F2 Diagnostic and let me know the results

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted


 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-12-2019 10:54 AM

HP Recommended

@Manal_Mosharaf

 

This sounds like a stuck key

 

Please run a Keyboard Test from F2 Diagnostic and let me know the results

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted


 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.