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bs1xx
Microsoft Windows 10 (64-bit)

Hey, my laptop has a broken keyboard, aka the "D" key doesn't work. My model doesn't come with a backlit keyboard. Is it possible to replace my keyboard with a backlit keyboard? My laptop is an hp 15-bs1xx , with an i5-8250u and AMD radeon r5-m330 2gb graphics. I just want to replace the keyboard only, the palmrest and touchpad are ok. I also live in India so can you send me a link for the keyboard? 

1 REPLY 1
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@KrishSatpati Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

 

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

  • Try changing the keyboard layout/language and check if it works: Click here for steps.
  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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