-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Keyboard replacement

Create an account on the HP Community to personalize your profile and ask a question
07-03-2020 11:08 AM - edited 07-03-2020 11:10 AM
Hey, my laptop has a broken keyboard, aka the "D" key doesn't work. My model doesn't come with a backlit keyboard. Is it possible to replace my keyboard with a backlit keyboard? My laptop is an hp 15-bs1xx , with an i5-8250u and AMD radeon r5-m330 2gb graphics. I just want to replace the keyboard only, the palmrest and touchpad are ok. I also live in India so can you send me a link for the keyboard?
07-06-2020 11:25 AM
@KrishSatpati Did you check if the issue occurs on an external keyboard?
While you respond to that, here's what you need to do:
I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:
- Try changing the keyboard layout/language and check if it works: Click here for steps.
- Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.
- Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
- Replace the battery, restart the notebook,
- if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").
If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.
Or write back to me for alternate solutions to getting it fixed via HP.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.