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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Keyboard replacement

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05-27-2025 10:40 AM
Hello, I'm struggling to find the part I should order to replace my keyboard. I spilled water a month ago, and one set of keys diagonally does not work anymore. I have been using a USB keyboard since then. I am limited in time since I plan to travel so I am desperately looking for the part. Please help! Here are the specs of my computer:
- 15.6" FHD IPS micro-edge WLED-backlit multitouch-enabled edge-to-edge glass (1920 x 1080)
- No DVD or CD Drive
- 512 GB PCIe® NVMe™ M.2 SSD
- Full-size island-style backlit keyboard (Ash Silver)
- Security Software Trial
- 16 GB DDR4-2666 SDRAM (2x8GB)
- 802.11b/g/n/ac (1x1) and Bluetooth® 4.2 combo
- Microsoft® Office Home and Student 2019
- Windows 10 Home 64 Plus
- HP Pen (natural silver)
- HP Wide Vision FHD Camera with dual array digital microphone(Natural Silver)
- 3-cell, 41 Wh Lithium-ion prismatic Battery
- Intel® Core™ i7-10510U (1.8 GHz, up to 4.9 GHz, 8 MB cache, 4 cores)+Intel® UHD Graphics
- HP Pavilion x360 - 15 Convertible PC
- Natural Silver
05-29-2025 03:20 AM
@Ellekeke, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Please follow this service guide and navigate to page number 68 to find the available keyboard part number - Maintenance and Service Guide HP Pavilion x360 15 Convertible PC
HP PartSurfer
You may also visit the nearest HP authorized service center, our service team will check and assist you further.
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support