Keyboard respond only if i press Easy Access Key

[idppo]

We have a Laptop at my parents the type is HP Spectre 360, but i do not have additional details for the serial number at the moment. From Several months we have issue to connect it using HP por replicatotor to the monitor.De to that recently we have purchased a new Port replicator with 2 USB 3.0 , VGA and HDMI Port and 10 GB ethernet port,that is power ofer the USB cabel from the PC. With this we also update the Laptop from Windows 1511 to 1809. It work normally several days and after that with no changes the Keyboard start to work slowly and Space button were not working. I have repair the space button as in the instruction from HP site, but now the keyboard is working ONLY if before start to press the butoons, i just click on the Easy Access icon on the Login Screen. I follow several sollutions explaining to disable oglle keys, filter keys under the Easy access, but no success. Check the BIOS and Update it to the version 22 (from 11), but again nothing happen. SO now the Keyboard start to work only if i simply press the Easy Access butoon and from that moment no issue with the use of the keyboard.

Question: How to turn back the normal working keyboard - just simply to use it and no need of pressing Easy access, anyway is just simple clickThank you

[Dragon-Fur]

@idppo 

I do not know "Easy Access key" definition,  ?

I think you will want to check and test the hardware to be sure the keyboard is functional.

HP Diagnostics - https://support.hp.com/us-en/topic/diagnostics

Tab Computing Issues > Keyboard, Mouse, TouchPad, and ClickPad Issues

and / or

If you are referring to Settings > Ease of Access > Keyboard

Then

If "On Screen Keyboard" is enabled,

Shut OFF the "Use the On-Screen Keyboard"

There are other settings on that menu that may - or may not - be useful to you in context.

Do you need to Contact HP Technical Support?

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