Keyboard stopped working randomly

[Erik88]

My keyboard just stopped working yesterday. Have had the laptop for less than 3 months. Looking for solutions. Already tried uninstalling keyboard hardware and restarting

[Jeet_singh]

@Erik88,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you have keyboard issues with your laptop. The keys on the keyboard have stopped functioning on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with an external keyboard? Does the issue persist?

Excellent description and a great diagnosis done. It is greatly appreciated.

Check if any key on the keyboard has got stuck or pressed.

Try updating the BIOS on your PC and check if it helps.

Update the BIOS using this link. Click Here

Try the steps recommended below.

Try restoring the BIOS to default.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

1.) Turn off the computer.
2.) Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
3.) Turn on the computer and repeatedly press the F11 key, about once every second, until Recovery Manager opens.
4.) Under I'd like to identify any problems, click on Run Computer Checkup.
5.) Now select the radial button next to Open a Command Prompt and then click on next.
6.) In the Command Prompt Windows please type and check the functionality of all the keys if not then it's for sure hardware issue. So contact HP Technical Support and get the keyboard replaced/repaired.
7.) If it works fine in Command Prompt then, try creating a different User Account with Administrator privilege and check the functionality of the keyboard.
8.) If nothing works out then please try system recovery(install Win7 OS) to set the NB back to its Factory Original settings.

Refer this article to further troubleshoot keyboard issues with your laptop. Click Here

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC to assist you better.

Refer this article to know more information about using system diagnostics. Click Here 

Hope to hear from you soon!

Have a great weekend ahead! 🙂

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