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‎06-30-2024 07:47 AM

HP Recommended
Product: HP ZBook Fury 15 G7 Mobile Workstation (9VS25AV)
Operating System: Microsoft Windows 11

Within the last month or so my computer's keyboard stops working. I restart the computer and then it works again, only to fail a few hours later. Restarting after keyboard failure mentions HP sure start having issues. Plugging in a USB keyboard allows for typing after this period. Temperature of unit is on the high end after these failures. I have worked with HP and gotten the keyboard replaced to no effect. Also had firmware replaced with the help of HP, again to no effect.

1 person had the same question
1 REPLY 1

‎08-25-2024 01:28 PM

HP Recommended

Additional information, my windows 11 version is 23h2, OS build 22631.4037. I have taken it to a professional computer repair center, who was able to confirm the hardware was not at fault, but unable to fix the error. Most recent such failure on event viewer had numerous examples of "Metadata staging failed, result=0x80070490 for container" followed by a hexadecimal set of numbers.

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