Keyboard typing a "p" instead of "-" and RIght Shift key not working, and other keys

[RafaelCNet]

some keyboard keys are not working or show differen character

the "-" key shows a "p" character

arrows key not working

Scroll up\down, end and ins are not working

it's a hardware or software issue? how can I fix it?

I changed keyboard language and upgrade BIOS and Drivers and still does not work

[Nirvana_95]

Hi @RafaelCNet

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing keyboard-related issues on your system. Do not worry, we are here to fix it.

• May I know from when are you facing this issue?
• Did you make any hardware or software-related changes to it?
• Have you tried to use an external keyboard and check if the issue persists?
• Did you try to run a test on the keyboard from F2?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/product/hp-spectre-13-af000-laptop-pc-series/16779583/model/18804902/do... 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[RafaelCNet]

hello

started last week with the problem, i did not change any thing

with an external keyboard everything is working fine, itried all the optiones you mentioned but the problem persists.

[Nirvana_95]

Thanks for your response.

Could you please boot your system in safe mode and check its functionality of it in safe mode? Let me know the outcome of it.

Here is a link: https://support.hp.com/lt-en/document/ish_5000477-5000532-16 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!