Keyboard typing two different characters at once

[ML0802]

Whenever I type certain characters another character will pop up with it. For example, I try to type "L" and when I'm not using the onscreen keyboard it types as ";L". There are several different keys this is happening to but it is not happening with every key. This just started about 30 minutes ago. I cleaned my keyboard and it started malfunctioning about 10 minutes after

Happens to thw following characters I've found

l =;l

p=po

o=po

a= select all

and several more

[DavidSMP · Accepted solution]

Hi @ML0802,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance with the keyboard that prints incorrect characters. It’ll be a genuine pleasure to assist you with this.

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.

• At the outset, it looks like a possible hardware issue with the computer. Please perform  a hard reset. Steps: Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.

• Replace the battery and reconnect the charger.

• Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
• It takes you to recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and  “command prompt”
• Type all the keyboard characters in this black window especially the keys that do not work correctly.
• If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to recovery manager. Please check all the keys in the command prompt black window, especially the keys that don’t work.

If it does not work in the command prompt (Black window) then it is a hardware issue with the keyboard. For further assistance please check this link out: http://support.hp.com/in-en/product/HP-Pavilion-15-Notebook-PC-series/5355006/model/5399238/document...

If all the keys type correctly without printing incorrect characters, then the issue could possibly be corrected by performing a system restore. Link for system restore: http://support.hp.com/in-en/document/c03327545  

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

[ML0802]

Thank you for your help, I just ended up resetting my laptop to factory settings and it fixed the issue.

[DavidSMP]

Hi @ML0802,

Kudos for a job well done. I am extremely glad  that you've been able to resolve the issue. Trust me I've tried all I can to help you help. Excellent work. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.