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HGWhite
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Keyboard typing unexpected letters

HP Pavilion 15 n098sa
Microsoft Windows 10 (64-bit)

I have just turned my laptop on and the keyboard is not typing the letters expected. For example h gives hmu, q gives 1q and the number 6 and F2 keys do not work. I can log-in using accessible keyboard on the screen but uninstalling  and re-installing drivers does not help.

 

i am unable to select F2 to test the keyboard hardware so am at a loss as to what to do.

 

Can anyone assist bearing in mind I can only use the touchpad to navigate presently.

 

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HP Support Agent
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Keyboard typing unexpected letters

@HGWhite, Welcome to HP Support Community!

 

There are two common keyboard issues that can occur during the normal operation. 

The first is the Num Lock key gets accidentally pressed, turning a portion of the keyboard into a number pad. 

The other is the keyboard language gets inadvertently switched from its original language to another, resulting in some letters and numbers appearing different on the screen than how they are typed. 

  

Check the Num Lock key, Set the keyboard language, Update the BIOS and device drivers: 

If you experience is persistent with the keyboard errors, such as the keyboard frequently switching modes,  
 

try updating the notebook's BIOS and device drivers. 

 

For more information, see HP Notebook PCs - Locate and Install Updated BIOS, Drivers, and Software

 

For advanced troubleshooting on your concern: Click here 

  

For other issues within the keyboard: Click here

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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HGWhite
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Keyboard typing unexpected letters

Unfortunately the issue is not related to the language or Num lock button and I am unable to get into BIOS as F1 -f10 buttons are scrambled too.

all updates have been done and use of a wireless keyboard is fine.

 

i believe now I will have to replace the keyboard to get the unit working properly again

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HP Support Agent
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Keyboard typing unexpected letters

@HGWhite

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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