Keyboard typing weired things

[maxires]

My HP Notebook keyboard is doing strange thins when typing:

Typing -> printing on screen:

y -> y1

x -> x2

c -> c3

etc.

but q,w,e ,a,s etc is working fine.

AND:

My 'B', 'UP', 'DOWN', 'CapsLock' is not working.

This happened after cleaning my keyboard..

I already deinstalled keyboard drivers and even full Windows reset

without success.

Any idea/help?

[praveen196]

@maxires Welcome to HP Community!

I understand that the Keyboard typing weird things.

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

Please perform the keyboard test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please update the BIOS and check.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[maxires]

Praveen,

I did the keyboard component test.

So evry time i press

• y it clicks y and 1 in the test
• x it clicks x and 2 in the test
• Etc. (For y,x,c,v,m)

It seems like these symbols (y1,x1,c3 etc.) are "connected".

And 'B', 'CapsLock', 'Up/Down' and 'F1' still not working.

[praveen196]

@maxires

Thank you for the update.

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

If the issue still persists, please perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!