• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-01-2020 07:23 AM

HP Recommended
Product: Hp Pavillion 15-bc001ng
Operating System: Microsoft Windows 10 (64-bit)

Hello Guys,

I waited with this problem because it never came into my way and it didnt really matter but now im getting into a specific program for university and i need your help. My Keyboard from my Laptop uses the wrong driver i think. I will attach a photo of my keyboard underneath. The marked Keys are the Problem. With the Hardware Diagnostic tool from Hp i figured out, that my System thinks that the "< >" -Button is a second ctrl Button and that there is another button next to shift. How can i fix this problem?  

WhatsApp Image 2020-11-01 at 14.54.45.jpegInkedWhatsApp Image 2020-11-01 at 14.54.45_LI.jpg

2 REPLIES 2

‎11-01-2020 07:26 AM - edited ‎11-01-2020 07:31 AM

HP Recommended

i think the pictures are bugged, works in Preview but cannot upload them properly. Anyway i hope my description is enough to solve this problem

Was this reply helpful? Yes No

‎11-05-2020 02:12 PM

HP Recommended

@Florianf001

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.