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HP Recommended
That error code only tells us what you already suspect -- a hardware failure with the keyboard or its connections.
This is why we discourage folks working on the internals of their own laptops -- unless they are highly experienced with doing this kind of work.
To have it checked out, you would need to contact an HP Repair or Service Center.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true
Good Luck
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
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