Keys not working

[Margaret1411]

I have received a 350 Compact Bluetooth Keyboard today and some keys on the right side of the keyboard are not working e.g.0.  P.   ;    .      /

[Dragon-Fur]

@Margaret1411 

Welcome to the HP Community --

OK - I checked -- this accessory is (at this writing) available at the HP Store in the USA and perhaps in your region, too.

Example - Store Listing

HP 350 Compact Multi-Device Bluetooth Keyboard

Aside from the need for a stable Bluetooth connection, there do not seem to be any drivers or other setup requirements.

You could try changing out the little batteries  -- 2 x AAA -- even new batteries that perhaps sit in a box on a shelf for a long time might not be in the best condition for use.

Suggested --

If you purchased the device from the HP Store, contact Customer Service to discuss options

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

OR

 HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under “I would like to…” > Select Contact a product specialist before I buy

OR

 HP Store – Australia – Contact the Store - Customer Service

Select a subject type

Device Home Page

HP 350 Compact Multi-Device Bluetooth Keyboard 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"