Keytops falling off Spectre x360 Convertible 15 keyboard.

[Slingshotiii]

A local tech replaced my keyboard after some keys started becoming non-responsive.  Now, a little over 3 months later some of the key are popping off the keyboard and I cannot snap them back on.  The tech is not available now as he has Covid.  Any suggestions about getting this fixed?

[Dilip_18]

@Slingshotiii

Welcome to the HP Support Community! I’m here to help.

I have gone through your post and would like to inform that it is a hardware issue on the laptop. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for warranty service options.

Please reach out to the HP Technical Support team in your region regarding the repair/service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Slingshotiii]

Thank you, but the problem seems to be resolved.  I took my HP Spectre x360 to a local computer guy since some of my keys would not register when pressed.  First he found my battery was swollen to where it would hardly fit in the case and he cautioned me that I might explode and I required a new battery and he also ordered and installed a new keyboard.  I noticed some unusual keytop designations suggesting the keyboard was an international version and not a US version, so I returned it to him.  I think he took off the keytops on the new keyboard and installed the keytops from my old keyboard.  It worked fine for a while then they started to come loose and fall off.  In a matter of a few days three (3) keytops came off and I could not re-install them.  Returning the laptop to him again he said he "fixed it", which I think he knew how to install the new keytops and I did not.

I don't like it, but he installed an aftermarket batter which during boot my laptop recognizes that the batter is not an HP part.  I can "enter key" it through that minor pause or wait about 10 seconds and the boot resumes.

[Dilip_18]

@Slingshotiii

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.
 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!