LAPTOP NOT TURNING ON, NO POWER, NO LIGHTS, UNABLE TO RUN DIAGNOSTICS

[ADARSH61]

HI,  I accidently spilled juice on my hp laptop pc 14- d2000. after cleaning and drying it, the laptop does not turn on at all - no lights, no fan, no display. i have tried charging and holding the power button, but nothing works. please let me know what steps i can take now or if this requires a hardware repare. any help guidance is appreciated.

[zoey7886]

@ADARSH61, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Laptop with No Power! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It appears that your HP laptop might be experiencing severe hardware issues due to the liquid spill. Here's a step-by-step guide to assist you in troubleshooting the "no power" issue:

Perform a Hard Reset

A hard reset erases all information in the computer's memory and can help in reestablishing the connections between the BIOS and hardware.

1. Turn off the computer using the power button.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external devices, such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. Disconnect the battery (if removable).
6. Press and hold the power button for at least 15 seconds to drain residual power.
7. Reconnect the battery and plug the AC adapter back into the computer, but do not connect any of the peripheral devices.
8. Press the power button to turn on the computer.
9. If a startup menu appears, use the arrow keys to select Start Windows Normally, and then press the Enter key.
10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.

Verify AC Adapter

1. Inspect the AC adapter and power cord for physical damage.
2. Check the power light on the computer side for any damage, dust, or debris.
3. Verify the battery condition using HP PC Hardware Diagnostics (UEFI) if the laptop starts operating.
4. Measure DC voltage output, which should be approximately 19.5 V dc (use a digital voltmeter).

Examine the Environment

Ensure that there are no loose connections, incompatible hardware, or sources of electromagnetic interference (EMI) nearby which could affect the boot-up.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,