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‎10-07-2020 10:59 AM

HP Recommended
Product: OMEN by HP - 17-an120nr
Operating System: Microsoft Windows 10 (64-bit)

I stupidly broke the little plastic piece which is the RJ-45 door on my OMEN laptop. I found the part on the HP site but they would not sell to me, only to an authorized repair shop. I took the laptop to an authorized repair shop and was told the part is unavailable. cannot seem to email or call HP support. suggestions welcome on how i can rig an RJ45 door or find the part

1 REPLY 1

‎10-09-2020 12:16 PM

HP Recommended

@MORAVEK, Welcome to the HP Support Community!

 

As this is a hardware issue, please reach out to the HP Technical Support team in your region regarding the service/repair options for your Notebook. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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