Lack of communication regarding repair status and ETA

[Tom10241]

I have been having a disappointing experience with HP support. This started in mid August, when I sent my laptop to be repaired in. I had requested through both chat and phone support for updates from the repair team, and despite multiple promises that "they will get back to me", I have heard nothing. The only update i have is vague status on the website, and messages sent to my mobile number, that just says the repair has been delayed due to unforeseen circumstances. Over the last few days, I have been told that the part was ready and they were proceeding with the repair, and the eta will be 12th of Sep, but once again, I recieved the message on my phone that says it has been delayed by more than a month to 13th of October(while the website still states the eta as 12th of Sep). There has been no communications from the repair team besides this, and my request for a loaner laptop was left unanswered for days now. This is terribly fustrating for me as a consumer.

[Raj_05]

Hi @Tom10241,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support