Laggy mouse cursor

[Alderic]

When I run the laptop for long enough, I begin to notice a problem with the movement of the mouse cursor. It becomes choppy and jumpy. At first, I thought it was me running too many programs, but the ram, cpu, and gpu usage each stayed well below 50%. This problem temporarily fixes itself if I restart the computer, but what is the source of this problem?

[Riddle_Decipher · Accepted solution]

@Alderic

Welcome to HP Forums,

Let's get straight to it!

Did you try creating a new user account to check if it works on it?

Does the mouse work fine on safe mode?

If not, please do, in fact, here's the link to get you started: Click here for the steps.

That said, if the mouse works on the safe mode, it means that there's a compatibility issue with either an application or setting within the normal boot.

If you have more than one anti-virus program, please make sure you remove it as that could also cause such issues,

If the issue persists, use the below steps to resolve the issue:

Method 1: Reinstall Mouse Driver

Before we begin, you should try your mouse on another computer to see if the lagging or freezing problem continues. 

If your mouse works well on the other computer, your mouse or the mouse driver could be at fault. To fix it: 

1) On your Keyboard, press the Windows logo key and X at the same time. Click Device Manager. 

2) Expand Mouse and another pointing device.

3) Right-click your mouse and click Uninstall. 
Click OK. 

If you’re prompted to restart your computer, click Yes.
4) If you choose not to restart your computer right after the uninstall, go to the toolbar in Device Manager and click Scan for hardware changes.

If the mouse is currently not working, you can press F5 on your keyboard and the scan will start. 
Windows will help you reinstall the drivers for your mouse. 
If Windows cannot help you find the correct mouse driver for your device, you might need to look for the driver by yourself on the manufacturer’s support website. 

Method 2: Update Graphics Card Drive

Method 3: Check Local Area Network Settings
Disabling LAN and using the wireless card to connect to the Internet also helps to solve the problem. To do it: 

1) Click the Start button and select Control Panel. 

2) View by Small icons, click Network and Sharing Center. 

3) Click Change adapter settings. 

4) Right-click your LAN card and click Disable. 

5) In the same window, right-click your Wi-Fi network card and click Enable. 
 

Method 4: End Realtek Audio
Realtek audio card might be interfering your mouse, and thus with the lagging problem. To fix it: 
1) Right-click the taskbar at the bottom of the screen and click Task Manager. 
2) Right-click Realtek audio.exe and click End Task. 

If the above methods don’t work, go check your Task Manager which applications could be at fault in occupying the unconventional amount of disk usage. When you locate any suspicious applications, right-click them and click End Task to see if the mouse lagging problem resolved.  

Other options

1) Disable Cortana. It’s been proved that disabling Cortana helps fix your freezing mouse. 

2) Disable ATI HotKey Poller service. It’s reported that ATI Catalyst drivers including an ATI HotKey Poller service would input lag on certain system configurations. If you don’t need the ATI hotkeys, just disable this service. 

Here is how: 
a) Press the Windows key and R at the same time, type services.msc in and press Enter. 
b) Locate ATI HotKey Poller service on the right side of the pane. Then double-click it. 
c) You will be in the Properties window. Change the Startup type to Disabled. Then click Apply and OK. 
d) Restart your computer. 
3) Don’t use USB hubs to connect your mouse. Directly connect your mouse and keyboard to your computer via the ports at the back of your PC to ensure the best performance. 
4) Try disconnect other USB peripherals, a digital camera, USB disk drive and so on, temporarily to see if this problem is caused by some conflicts. 

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,

As I need to know if the issue has been resolved, to get proper sleep at night.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!

[Alderic]

I am using only the mouse pad built into the laptop, so the only thing I could check was if drivers needed to update. Turns out that Windows was downloading updates, causing spikes in usages that lagged the cursor.

[Riddle_Decipher]

@Alderic

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute in identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution and letting the community know what worked as it helps the community grow.

I must say, it's been a genuine pleasure interacting with you,

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.