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‎07-26-2024 04:28 PM

HP Recommended
Product: HP 14 inch Laptop PC 14-ep0000 (730R9AV)
Operating System: Microsoft Windows 10 (32-bit)

HP 14 inch laptop.  PC 14-ep0522sa will not turn on with battery or power cable.  Power cable is showing a white light when fitted but no other signs of life.

 

Prior to complete shut down the power light was flashing.

 

Tried holding down power key for 15 seconds but that does nothing.  Is there any other way to start the machine?

Category:
3 REPLIES 3

‎07-28-2024 09:07 AM

HP Recommended

Hi @Chrissy79,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is not powering on.

Follow the below steps to fix the issue.

 

-Perform a drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

-Try connecting an alternate charger which is compatible to confirm if there is an issue with the charger or try the same charger on another laptop that uses the same type of charging port.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎07-30-2024 09:46 AM

HP Recommended

Hi.

Thank you for responding.

I tried that option several times to no avail.

The computer has gone to a repairer as it is under warrantee. 

 

Chrissy

Was this reply helpful? Yes No

‎07-31-2024 06:35 AM

HP Recommended

Hi @Chrissy79,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

 

Happy to hear that the issue is being taken care by getting it repaired. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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