Laptoop Battery will not hold a charge

[MinnaP]

My battery is not holding a charge.  Is there a way to get a new one?  I plug it in to charge and the unplug to use it.  I never left it plugged in.  I get on it for maybe 2hrs and it is low

[sandytechy20]

@MinnaP

Welcome to HP forums, I see that your notebook battery does not hold the charge.

Test the AC adapter using the UEFI Hardware Diagnostic tests

1. Make sure the power cord and adapter is connected to the system and wall outlet.

2. Press and hold the power button until the computer turns off completely.

3. Turn on the computer.

4. Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.

5. In the UEFI Main menu, select Component Tests.

   Figure : UEFI Main menu with Component Tests selected

   

6. In the Component Tests menu, select Power

   Figure : UEFI Component Tests menu with Power selected

   

7. In the Power menu, select the AC Adapter test.

   Figure : Power Tests menu with AC Adapter selected

   

8. Run the test and follow the onscreen instructions.

   Figure : Running the AC Adapter Test

   

9. When the test is finished, the results display.

   Figure : Example of AC Adapter Test results

   

   If the test PASSED, there is no issue with the AC adapter. Do not replace it.

If the test pass, then refer this HP document for more troubleshooting steps to fix this issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.