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‎03-25-2024 09:01 AM

HP Recommended
Product: HP Laptop 17
Operating System: Microsoft Windows 10 (64-bit)

I'm working on an HP 17 series notebook for one of my in-laws. According to them, "The boot drive suddenly stopped being read by BIOS." I pulled the M.2 SSD out, formatted a new one and partitioned it for Windows 10 x64, and it still won't read it. I put the old one in my SSD cradle and hooked it up to my desktop and it reads just fine. I managed to salvage an old HDD ribbon cable from another laptop I had laying around and got W10 to install on it while I figure out what was wrong with the SSD.

 

Short version: Laptop won't recognize any form of M.2 SSD. What can I do to remedy this?

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7 REPLIES 7

‎03-25-2024 09:26 AM

HP Recommended

Did you give it a drive letter?

Did you create a GPT volume or legacy (MBR) volume. 

 

A laptop with an old school BIOS can't "recognize GPT volumes as being present.

 

When you do not identify your desktop or laptop PC, you tie our hands behind our backs.

Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line in the table is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.


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‎03-26-2024 06:59 PM

HP Recommended

SKU# 6Z9U7UA#ABA

HP Product Number Laptop 17-cn0054ds

The partition Format is GPT

I don't know if it had a drive letter assigned to it because the laptop will not read any form of M.2 SSD that I slot into it. 

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‎03-27-2024 07:36 AM

HP Recommended

What are the brand, model and specifications of the new M.2 SSD drive you put into the laptop?

 

The laptop requires PCIe Gen3/4 NVMe M.2 SSD products.


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‎03-27-2024 10:10 AM

HP Recommended

TEAMGROUP MP33 256GB SLC Cache 3D NAND TLC NVMe 1.3 PCIe Gen3x4 M.2 2280

TM8FP6256G0C101

 

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‎03-27-2024 12:27 PM

HP Recommended

It may be a bad SSD.

 

Which other SSD brand and model have you tried?


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‎03-27-2024 12:49 PM

HP Recommended

Just the one that came stock with the laptop. Both of which can be accessed just fine from my SSD cradle that I use on my desktop.

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‎03-27-2024 12:53 PM

HP Recommended

You said any kind of SSD. That was perhaps a bit dramatic.

 

Try upgrading the BIOS  and  SSD firmware to the latest versions available.


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