Laptop Auto Shutdown

[Sa-36]

My laptop automatically shutdown while I'm working on my laptop and I'm sure in laptop having almost 50 to 60% power when I press the power button laptop doesn't on then I'll connect to the adapter and press the power button again then after baterry show only 5 % battery please help me I'm in big trouble🙏

[Riddle_Decipher]

@Sa-36 I have a few steps that should help resolve the issue:

• Check with an alternate power cord/adapter or another wall outlet, remove any surge protectors and connect directly to the wall outlet and check if that works.
• Does the issue persists with the battery alone or even when the device is connected to the wall outlet? please verify.
• Have you had any thunderstorms lately, before this issue occurred?
  • If yes, this could be a hardware malfunction that requires a repair.
  • If no, try the below steps:
    • The best way to resolve the issue is by using the HP Guided Troubleshooter: CLICK HERE FOR STEP BY STEP GUIDE.
  • (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

Let me know how that pans out,

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have a good day, ahead.