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3YF43PA#ACJ

My laptop automatically shutdown while I'm working on my laptop and I'm sure in laptop having almost 50 to 60% power when I press the power button laptop doesn't on then I'll connect to the adapter and press the power button again then after baterry show only 5 % battery please help me I'm in big trouble🙏

1 REPLY 1
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@Sa-36 I have a few steps that should help resolve the issue:

  • Check with an alternate power cord/adapter or another wall outlet, remove any surge protectors and connect directly to the wall outlet and check if that works.
  • Does the issue persists with the battery alone or even when the device is connected to the wall outlet? please verify.
  • Have you had any thunderstorms lately, before this issue occurred?
    • If yes, this could be a hardware malfunction that requires a repair.
    • If no, try the below steps:
    • (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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