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‎09-21-2022 10:10 PM

HP Recommended
Product: HP TouchSmart M7- j120dx
Operating System: Microsoft Windows 10 (64-bit)

Not sure if this is the correct board but none of them seemed appropriate.

 

Battery/Charger icon in taskbar says, "10% available (plugged in)" but battery doesn't charge.

 

Downloaded and Used the Hardware Diagnostics UEFI Tool and both the Battery Check and the Charger Check were OK. 

 

At one point received a message something like, "Charging Port Test Failed" but can't repeat it.

 

Laptop turns on fine and runs fine with battery in or out.

 

Any ideas would be most welcome . . . thanks in advance.

Category:
12 REPLIES 12

‎09-22-2022 02:13 AM

HP Recommended

Hello @JohnTCI2 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No

‎09-22-2022 02:53 PM

HP Recommended

Thanks UB6424.

I have copied everything to a notepad but can't see how/where to attach it (only videos, photos, emojis and links).

Please advise. 

Was this reply helpful? Yes No

‎09-22-2022 03:34 PM

HP Recommended

Hello @JohnTCI2 

 

Notepad:

Just select all text (CTRL + a), copy (CTRL + c) and paste it as text in your next community post (CTRL + v)

Was this reply helpful? Yes No

‎09-22-2022 03:52 PM

HP Recommended

Thanks. All copied and pasted as advised. Hope it helps:

 

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-7C3SARF
System Manufacturer Hewlett-Packard
System Model HP ENVY TS 17 Notebook PC
System Type x64-based PC
System SKU E8A11UAR#ABA
Processor Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, 2401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.70, 20-Oct-17
SMBIOS Version 2.7
Embedded Controller Version 147.82
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 1965
BaseBoard Version KBC Version 93.52
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1806"
User Name DESKTOP-7C3SARF\HP_Te
Time Zone Mountain Daylight Time (Mexico)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 5.69 GB
Total Virtual Memory 9.81 GB
Available Virtual Memory 7.77 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Was this reply helpful? Yes No

‎09-22-2022 03:58 PM - edited ‎09-22-2022 03:59 PM

HP Recommended

Hello @JohnTCI2 

 

(1) Download and install from Microsoft Apps Store

--->>> HP PC Hardware Diagnostics Windows

 

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

- Focus on Component tests <Power/Battery>

 

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Was this reply helpful? Yes No

‎09-22-2022 05:45 PM

HP Recommended

Hi again. Thought I had already replied to this but my message seems to have vanished.

 

As I mentioned before, I had downloaded and used the UEFI Diagnostics Tool and both Battery and Adapter were OK.

 

However, just ran them again and also the quick System check. Herewith below are the results. Hope you can make sense of them.

 

BTW: noticed that in several places it said, "Battery calibration is needed". However, when I tried the calibration it reported: "Automated Battery Calibration is not supported on this system".

 

 


2022-09-22 16:17:57 ================================================
2022-09-22 16:17:57 EFI System Diagnostic 8.7.1.0 Started
2022-09-22 16:17:57 Load Options =
2022-09-22 16:17:57 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2022-09-22 16:17:57 Found HP Thermal Diagnostic Protocol
2022-09-22 16:17:57 HP Thermal Diagnostic 2 Protocol Not Available
2022-09-22 16:17:57 [W]> Failed Locate Ip4Config2 Protocol. (Not Found)
2022-09-22 16:17:57 Found SkipShowHPSupportDisclaimer setting in \EFI\HP\SYSTEMDIAGS\SystemDiags.ini, Call RF(ShowHPSupportDisclaimer)
2022-09-22 16:17:57 [L]> System ID: 1965
2022-09-22 16:17:57 Failed Loading EFI_HP_BIOS_IMAGE_INTERFACE_PROTOCOL2_GUID(Not Found)
2022-09-22 16:17:57 HP BIOS Image Interface Protocol Version 2.0
2022-09-22 16:17:57 [L]> Found 8 Processors 8 Enabled, Max 8 Processors
2022-09-22 16:17:57 [L]> MpService found Bsp at index 0
2022-09-22 16:17:57 [L]> Found 2 Absolute Pointer Protocol(s)
2022-09-22 16:17:57 [L]> Found Device path associated with Absolute Pointer Protocol.
2022-09-22 16:17:57 [L]> SetBestGopMode to 3: 1024x768
2022-09-22 16:17:57 [L]> 0 UART device path node found.
2022-09-22 16:17:57 Found Touch Screen Device
2022-09-22 16:17:57 System Enclosure Type: 10
2022-09-22 16:17:57 System Family: Consumer Notebook
2022-09-22 16:17:57 Filter Serial Port Test for SystemFamily 2
2022-09-22 16:17:57 [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2022-09-22 16:17:57 Failed loading Hp Fingerprint Verify Protocol.(Not Found)
2022-09-22 16:17:57 [L]> Language Selected is currently (eng).
2022-09-22 16:17:59 Initializing Drive Library.
2022-09-22 16:17:59 TscPerSecond = 0812C0D28h
2022-09-22 16:17:59 [L]> DMA remap protection detection is not supported for older Intel CPU.
2022-09-22 16:17:59 Installed DTD ATA Commands Protocol
2022-09-22 16:17:59 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2022-09-22 16:17:59 Found 1 Hard Disk Drive.
2022-09-22 16:17:59 Drive 0 SMART Supported
2022-09-22 16:17:59 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x99C6750F) to Drive 0
2022-09-22 16:17:59 Found 1 Optical Disk Drive.
2022-09-22 16:17:59 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x99C6738F) to Drive 1
2022-09-22 16:17:59 2 Total ATA Commands Drives Found
2022-09-22 16:17:59 No handle found supporting EFI_SD_MMC_PASS_THRU_PROTOCOL (716EF0D9-FF83-4F69-81E9-518BD39A8E70).
2022-09-22 16:17:59 No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2022-09-22 16:17:59 No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2022-09-22 16:17:59 No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2022-09-22 16:17:59 [L]> No handle found supporting EFI_SD_MMC_PASS_THRU_PROTOCOL_GUID (716EF0D9-FF83-4F69-81E9-518BD39A8E70).
2022-09-22 16:17:59 Init of SD MMC Pass Thru Protocol failed. (Not Found)
2022-09-22 16:17:59 1 Total Hard Disc Drives Found
2022-09-22 16:17:59 1 Total Optical Disc Drives Found
2022-09-22 16:17:59 Found 1 Hard Disk Drives
2022-09-22 16:17:59 Found 1 Optical Disk Drives
2022-09-22 16:17:59 No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2022-09-22 16:17:59 Failed to initialize NVDIMM modules.
2022-09-22 16:17:59 System Model: = HP ENVY TS 17 Notebook PC
2022-09-22 16:17:59 System SKU: = Removed
2022-09-22 16:17:59 System ID: Removed
2022-09-22 16:17:59 Serial Number: Removed
2022-09-22 16:17:59 Type 11 OS Image:
2022-09-22 16:17:59 [L]> SmbiosGetBiosVendor: Insyde
2022-09-22 16:17:59 BOD: 10/24/2014
2022-09-22 16:17:59 HDD 0 Type : ATA
2022-09-22 16:17:59 HDD 0 Model : WDC WD10JPVX-60JC3T0
2022-09-22 16:17:59 HDD 0 Firmware: 01.01A01
2022-09-22 16:17:59 HDD 0 Serial: WD-WX41A14E5502
2022-09-22 16:17:59 ODD 0 Type : ATA
2022-09-22 16:17:59 ODD 0 Model : hp DVD RAM UJ8C2
2022-09-22 16:17:59 ODD 0 Firmware: 1.00
2022-09-22 16:17:59 ODD 0 Serial: HR48 058131
2022-09-22 16:17:59 DIMM 0 Serial Number: 614719ED
2022-09-22 16:17:59 DIMM 0 Part Number : EBJ40UG8EFU0-GN-F
2022-09-22 16:17:59 DIMM 1 Serial Number: 594719F0
2022-09-22 16:17:59 DIMM 1 Part Number : EBJ40UG8EFU0-GN-F
2022-09-22 16:17:59 BIOS Revision: F.70
2022-09-22 16:17:59 [L]> Platform Vendor ID : 0x8086
2022-09-22 16:17:59 [L]> Platform Device ID : 0x0C04
2022-09-22 16:17:59 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2022-09-22 16:17:59 Type 11 1 tables
2022-09-22 16:17:59 Type (000000000000000Bh), Len (0000000000000005h), Handle (000000000000002Ah), String count (0000000000000008h)
2022-09-22 16:17:59 HPBATDET: Environment Variable not found.
2022-09-22 16:17:59 BATDET: Date 12//22//2018
2022-09-22 16:17:59 BATDET: 0
2022-09-22 16:17:59 [L]> BATDET: HP
2022-09-22 16:17:59 SysDiagsGetBatterySafetyModeStatus(): Failed to get BatterySafeyMode/BatterySafeyModeStatus.
2022-09-22 16:17:59 [E]> BIOS Config Table Configure Legacy Support and Secure Boot section was not found.
2022-09-22 16:17:59 [L]> IsBCUSectionEnabled(): Legacy Support is Not Enabled.
2022-09-22 16:17:59 [L]> Legacy Support from BCU:
2022-09-22 16:17:59 [L]> Enable
2022-09-22 16:17:59 [L]> *Disable 2022-09-22 16:17:59 [L]> IsBCUSectionEnabled(): Secure Boot is Enabled.
2022-09-22 16:17:59 [L]> Secure Boot from BCU:
2022-09-22 16:17:59 [L]> *Enable
2022-09-22 16:17:59 [L]> Disable 2022-09-22 16:17:59 [E]> BIOS Config Table Adaptive Battery Extender section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Adaptive Battery Optimizer section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table DMAr Protection section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Batt_LTemp section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Keyboard Layout section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Battery Health Manager section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Configure Storage Controller for RAID section was not found.
2022-09-22 16:17:59 Configure Storage Controller for RAID was not found in the BCU.
2022-09-22 16:17:59 [E]> BIOS Config Table Sata Emulation section was not found.
2022-09-22 16:17:59 Sata Emulation was not found in the BCU.
2022-09-22 16:17:59 [E]> BIOS Config Table PIN Process Cycle section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Hyperthreading section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table PIN Process Cycle section was not found.
2022-09-22 16:17:59 SaveBIOSConfigInfo: Cycle not found. Invalid Parameter
2022-09-22 16:17:59 [E]> BIOS Config Table Thunderbolt Controller Version section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Intel(R) Thunderbolt Retimer FW version section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Intel(R) Thunderbolt Retimer_1 FW version section was not found.
2022-09-22 16:17:59 [E]> BIOS Config Table Intel(R) Thunderbolt Retimer(SoC) FW version section was not found.
2022-09-22 16:17:59 SaveBIOSConfigInfo: Error assigning ThunderboltControllerVersion setting from BIOS configuration. Status = Invalid Parameter
2022-09-22 16:17:59 [L]> Rom Family:F.70
2022-09-22 16:17:59 [L]> Final version:TRUE
2022-09-22 16:17:59 [L]> Audio Controller Bus 0, Dev 3, Func 0
2022-09-22 16:17:59 [L]> Audio controller Vendor ID 0x8086
2022-09-22 16:17:59 [L]> Audio controller Device ID 0x0C0C
2022-09-22 16:17:59 [L]> Audio controller Revision ID 0x06
2022-09-22 16:17:59 [L]> Audio controller Subsystem Vendor ID 0x0000
2022-09-22 16:17:59 [L]> Audio controller Subsystem Device ID 0x0000
2022-09-22 16:17:59 [L]> Audio controller Class Code 0x0403
2022-09-22 16:17:59 [L]> Could not find audio controller [0xC0C, 0x8086], finding previous model Driver Data instead.
2022-09-22 16:17:59 [L]> Using [0x4F92, 0x8086] Driver Data instead since this controller is not on our support list.
2022-09-22 16:17:59 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x2807 (ignored)
2022-09-22 16:17:59 [L]> Audio Controller Bus 0, Dev 27, Func 0
2022-09-22 16:17:59 [L]> Audio controller Vendor ID 0x8086
2022-09-22 16:17:59 [L]> Audio controller Device ID 0x8C20
2022-09-22 16:17:59 [L]> Audio controller Revision ID 0x05
2022-09-22 16:17:59 [L]> Audio controller Subsystem Vendor ID 0x0000
2022-09-22 16:17:59 [L]> Audio controller Subsystem Device ID 0x0000
2022-09-22 16:17:59 [L]> Audio controller Class Code 0x0403
2022-09-22 16:17:59 [L]> The codec 0x111D76E0 need specific patch
2022-09-22 16:17:59 Failed Locate Wireless Mac Connection II Protocol. (Not Found)
2022-09-22 16:17:59 [L]> Could not find USB Port I/O entries.
2022-09-22 16:17:59 [L]> EfiTcg2Protocol is not found, Not Found
2022-09-22 16:17:59 Starting Graphical System Diagnostic Menu

2022-09-22 16:18:27 Power Source Test Selected
2022-09-22 16:18:28 Estimated Total Time Required = 240s
2022-09-22 16:18:28 Battery Test Started
2022-09-22 16:18:28 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2022-09-22 16:18:28 System reports 1 batteries supported.
2022-09-22 16:18:28 Battery Pack Supplier Index: 4.
2022-09-22 16:18:28 Battery MFG Date 12/22/2018.
2022-09-22 16:18:28 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:18:28 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:18:28 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:18:28 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:18:28 [L]> Battery Charge state is good.
2022-09-22 16:18:28 Battery 0: Executing Battery Full Test.
2022-09-22 16:18:28 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:18:28 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:18:28 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:18:28 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:18:31 Battery Pack Supplier Index: 4.
2022-09-22 16:18:31 Battery MFG Date 12/22/2018.
2022-09-22 16:18:31 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:18:31 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:18:31 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:18:31 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:18:31 [L]> Battery Charge state is good.
2022-09-22 16:18:31 Battery 0: Executing Battery Full Test.
2022-09-22 16:18:31 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:18:31 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:18:31 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:18:31 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:18:34 Battery Pack Supplier Index: 4.
2022-09-22 16:18:34 Battery MFG Date 12/22/2018.
2022-09-22 16:18:34 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:18:34 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:18:34 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:18:34 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:18:34 [L]> Battery Charge state is good.
2022-09-22 16:18:34 Battery 0: Executing Battery Full Test.
2022-09-22 16:18:34 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:18:34 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:18:34 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:18:34 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:18:38 Battery 0 returned 0x0000000000000020
2022-09-22 16:18:38 Batt 0: Result: 0x20
2022-09-22 16:18:38 Batt 0: Serial: 01996 12/22/2018
2022-09-22 16:18:38 Batt 0: Manufacturer: 12-42
2022-09-22 16:18:38 Batt 0: CTNumber: N/A
2022-09-22 16:18:38 Batt 0: DesignCycleCount: 300 Design Capacity: 4400mAh Full Charge Capcity 2839mAh
2022-09-22 16:18:38 Batt 0: RemainingCapacity: 308mAh Max Error: 0000100 CycleCount: 57
2022-09-22 16:18:38 Batt 0: Temperature: 000030 Voltage: 10800mV Current: 0mA
2022-09-22 16:18:38 Batt 0: DesignVoltate: 10800mV StatusWord: 0x042C0 CellVoltage1: 3899mV
2022-09-22 16:18:38 Batt 0: CellVoltage2: 4157mV CellVoltage3: 3907mV CellVoltage4: 0mV
2022-09-22 16:18:38 Batt 0: Warranty: 000001 Calibration: 0x00002 ChargeControlSupported: YES
2022-09-22 16:18:38 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 1
2022-09-22 16:18:38 Batt 0: ChargeCapacity: 64mAh TempAlarm: NO DeepDischarge: NO
2022-09-22 16:18:38 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2022-09-22 16:18:38 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2022-09-22 16:18:38 Overall Battery Result = 9
2022-09-22 16:18:38 [L]> SmbiosGetBiosVendor: Insyde
2022-09-22 16:18:38 SysDiagCalculatePassID(): Test PassID 21868-66310-64754.
2022-09-22 16:18:38 SysDiagCalculatePassID(): Test PassID 21868-66310-64754.
2022-09-22 16:19:21 Power Source Test Completed

2022-09-22 16:24:42 AC Adapter Test Selected
2022-09-22 16:24:43 Estimated Total Time Required = 120s
2022-09-22 16:24:43 AC Adapter Test Started
2022-09-22 16:24:43 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2022-09-22 16:24:43 AC Adapter Test Completed - Result 1
2022-09-22 16:24:43 [L]> SmbiosGetBiosVendor: Insyde
2022-09-22 16:24:43 SysDiagCalculatePassID(): Test PassID 21868-65910-64754.
2022-09-22 16:24:43 SysDiagCalculatePassID(): Test PassID 21868-65910-64754.
2022-09-22 16:24:56 AC Adapter Test Completed

2022-09-22 16:25:39 Battery Test Selected
2022-09-22 16:25:39 Estimated Total Time Required = 120s
2022-09-22 16:25:39 Battery Test Started
2022-09-22 16:25:39 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2022-09-22 16:25:39 System reports 1 batteries supported.
2022-09-22 16:25:40 Battery Pack Supplier Index: 4.
2022-09-22 16:25:40 Battery MFG Date 12/22/2018.
2022-09-22 16:25:40 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:25:40 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:25:40 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:25:40 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:25:40 [L]> Battery Charge state is good.
2022-09-22 16:25:40 Battery 0: Executing Battery Full Test.
2022-09-22 16:25:40 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:25:40 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:25:40 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:25:40 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:25:43 Battery Pack Supplier Index: 4.
2022-09-22 16:25:43 Battery MFG Date 12/22/2018.
2022-09-22 16:25:43 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:25:43 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:25:43 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:25:43 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:25:43 [L]> Battery Charge state is good.
2022-09-22 16:25:43 Battery 0: Executing Battery Full Test.
2022-09-22 16:25:43 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:25:43 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:25:43 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:25:43 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:25:46 Battery Pack Supplier Index: 4.
2022-09-22 16:25:46 Battery MFG Date 12/22/2018.
2022-09-22 16:25:46 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:25:46 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:25:46 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:25:46 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:25:46 [L]> Battery Charge state is good.
2022-09-22 16:25:46 Battery 0: Executing Battery Full Test.
2022-09-22 16:25:46 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:25:46 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:25:46 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:25:46 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:25:49 Battery 0 returned 0x0000000000000020
2022-09-22 16:25:49 Batt 0: Result: 0x20
2022-09-22 16:25:49 Batt 0: Serial: 01996 12/22/2018
2022-09-22 16:25:49 Batt 0: Manufacturer: 12-42
2022-09-22 16:25:49 Batt 0: CTNumber: N/A
2022-09-22 16:25:49 Batt 0: DesignCycleCount: 300 Design Capacity: 4400mAh Full Charge Capcity 2839mAh
2022-09-22 16:25:49 Batt 0: RemainingCapacity: 308mAh Max Error: 0000100 CycleCount: 57
2022-09-22 16:25:49 Batt 0: Temperature: 000030 Voltage: 10800mV Current: 0mA
2022-09-22 16:25:49 Batt 0: DesignVoltate: 10800mV StatusWord: 0x042C0 CellVoltage1: 3897mV
2022-09-22 16:25:49 Batt 0: CellVoltage2: 4153mV CellVoltage3: 3905mV CellVoltage4: 0mV
2022-09-22 16:25:49 Batt 0: Warranty: 000001 Calibration: 0x00002 ChargeControlSupported: YES
2022-09-22 16:25:49 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 1
2022-09-22 16:25:49 Batt 0: ChargeCapacity: 64mAh TempAlarm: NO DeepDischarge: NO
2022-09-22 16:25:49 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2022-09-22 16:25:49 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2022-09-22 16:25:49 Overall Battery Result = 9
2022-09-22 16:25:49 [L]> SmbiosGetBiosVendor: Insyde
2022-09-22 16:25:49 SysDiagCalculatePassID(): Test PassID 21868-63610-64754.
2022-09-22 16:25:49 SysDiagCalculatePassID(): Test PassID 21868-63610-64754.

2022-09-22 16:26:00 Estimated Total Time Required = 120s
2022-09-22 16:26:01 [L]> Total Memory 8129MB, Free 7977MB (2042271 Pages)
2022-09-22 16:26:01 [L]> Calculated 0x00000000320D0740 TSC Ticks per MB.
2022-09-22 16:26:01 Drive Partition 2 (NOTOUCH)
2022-09-22 16:26:01 Drive Partition 4 (NOTOUCH)
2022-09-22 16:26:01 Found 4 Partitions on Drive
2022-09-22 16:26:01 SectorPerCluster 0x2
2022-09-22 16:26:01 Cluster Size 0x400
2022-09-22 16:26:01 Partition has 0x18000 Clusters
2022-09-22 16:26:01 Volume is FAT32
2022-09-22 16:26:01 Drive 0, Partition 0 - Decoding FAT data
2022-09-22 16:26:01 Partition Starting LBA 0x800
2022-09-22 16:26:01 Partition Size in LBA 0x32000
2022-09-22 16:26:01 Partition (FAT32) Clusters: Read=0x14AB9 Skipped=0x3547 Total=0x18000
2022-09-22 16:26:02 NTFS Blocks Used 328245, Free 7297687
2022-09-22 16:26:02 EXT3 Blocks Used 0, Free 0
2022-09-22 16:26:02 FAT32 Clusters Used 84665, Free 13639
2022-09-22 16:26:02 Re-estimated Total Time Required = 21840s
2022-09-22 16:26:02 Calibration: Started
2022-09-22 16:26:02 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:26:02 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:26:05 Calibration: AC Charger is plugged in
2022-09-22 16:26:05 Calibration Type of Battery[0]: 2
2022-09-22 16:26:05 Calibration: Charging Battery[0] to Full.
2022-09-22 16:26:05 Calibration: Battery 0 is not charging
2022-09-22 16:26:05 Attempting to turn charger on 5
2022-09-22 16:26:09 Attempting to turn charger on 5
2022-09-22 16:26:13 Enter : SysDiagsBatteryWaitForChargeStart 0
2022-09-22 16:27:24 Error: battery is not taking charge
2022-09-22 16:27:24 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:27:24 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:27:27 GetThermalData(CPU) 0 values
2022-09-22 16:27:27 GetThermalData(GPU) 0 values
2022-09-22 16:27:27 Fall back on the non-protocol way(GPU)
2022-09-22 16:27:27 GetThermalData(SYSTEM) 0 values
2022-09-22 16:27:27 GetThermalData(FAN) 0 values
2022-09-22 16:27:27 GetThermalData(BATTERY) 0 values
2022-09-22 16:27:27 Fall back on the non-protocol way(BATTERY)
2022-09-22 16:27:33 Battery Test Completed, TestResult = 1
2022-09-22 16:28:48 Checking if Charging Port Test is available...
2022-09-22 16:28:49 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2022-09-22 16:28:49 Battery Pack Supplier Index: 4.
2022-09-22 16:28:49 Battery MFG Date 12/22/2018.
2022-09-22 16:28:49 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:28:49 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:28:49 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.

2022-09-22 16:29:06 System Fast Test Selected
2022-09-22 16:29:06 Estimated Total Time Required = 433s
2022-09-22 16:29:06 Battery Test Started
2022-09-22 16:29:06 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2022-09-22 16:29:06 System reports 1 batteries supported.
2022-09-22 16:29:06 Battery Pack Supplier Index: 4.
2022-09-22 16:29:06 Battery MFG Date 12/22/2018.
2022-09-22 16:29:06 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:29:06 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:29:06 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:29:06 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:29:06 [L]> Battery Charge state is good.
2022-09-22 16:29:06 Battery 0: Executing Battery Full Test.
2022-09-22 16:29:06 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:29:06 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:29:06 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:29:06 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:29:09 Battery Pack Supplier Index: 4.
2022-09-22 16:29:09 Battery MFG Date 12/22/2018.
2022-09-22 16:29:09 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:29:09 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:29:09 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:29:09 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:29:09 [L]> Battery Charge state is good.
2022-09-22 16:29:09 Battery 0: Executing Battery Full Test.
2022-09-22 16:29:09 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:29:09 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:29:09 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:29:09 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:29:13 Battery Pack Supplier Index: 4.
2022-09-22 16:29:13 Battery MFG Date 12/22/2018.
2022-09-22 16:29:13 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:29:13 Battery 0: Executing Battery Logical State Test.
2022-09-22 16:29:13 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:29:13 Battery 0: Executing Battery Charge State Test.
2022-09-22 16:29:13 [L]> Battery Charge state is good.
2022-09-22 16:29:13 Battery 0: Executing Battery Full Test.
2022-09-22 16:29:13 [L]> Battery calibration is needed. (MaxError 100)
2022-09-22 16:29:13 Battery 0 returned 0x0000000000000020 -- Retrying
2022-09-22 16:29:13 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:29:13 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:29:16 Battery 0 returned 0x0000000000000020
2022-09-22 16:29:16 Batt 0: Result: 0x20
2022-09-22 16:29:16 Batt 0: Serial: 01996 12/22/2018
2022-09-22 16:29:16 Batt 0: Manufacturer: 12-42
2022-09-22 16:29:16 Batt 0: CTNumber: N/A
2022-09-22 16:29:16 Batt 0: DesignCycleCount: 300 Design Capacity: 4400mAh Full Charge Capcity 2839mAh
2022-09-22 16:29:16 Batt 0: RemainingCapacity: 308mAh Max Error: 0000100 CycleCount: 57
2022-09-22 16:29:16 Batt 0: Temperature: 000030 Voltage: 10800mV Current: 0mA
2022-09-22 16:29:16 Batt 0: DesignVoltate: 10800mV StatusWord: 0x042C0 CellVoltage1: 3897mV
2022-09-22 16:29:16 Batt 0: CellVoltage2: 4153mV CellVoltage3: 3905mV CellVoltage4: 0mV
2022-09-22 16:29:16 Batt 0: Warranty: 000001 Calibration: 0x00002 ChargeControlSupported: YES
2022-09-22 16:29:16 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 1
2022-09-22 16:29:16 Batt 0: ChargeCapacity: 64mAh TempAlarm: NO DeepDischarge: NO
2022-09-22 16:29:16 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2022-09-22 16:29:16 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2022-09-22 16:29:16 Overall Battery Result = 9
2022-09-22 16:29:16 Charging Port Test Started
2022-09-22 16:29:16 Charging Port Test: Step 1 - AC Power State = 1
2022-09-22 16:29:16 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2022-09-22 16:29:16 Charging Port Test Step 2:
2022-09-22 16:29:16 Checking if Charging Port Test is available...
2022-09-22 16:29:16 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2022-09-22 16:29:16 Battery Pack Supplier Index: 4.
2022-09-22 16:29:16 Battery MFG Date 12/22/2018.
2022-09-22 16:29:16 Battery0: Charged to 10% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2022-09-22 16:29:16 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Invalid Parameter'.
2022-09-22 16:29:16 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_2, RESET) returned 'Invalid Parameter'.
2022-09-22 16:29:20 Charging Port Test: Step 3 - Internal Battery Current = 0mA
2022-09-22 16:29:20 Charging Port Test Completed - Result 3
2022-09-22 16:29:20 Error Code=0x21
2022-09-22 16:29:20 Serial Number : 6CG416DBY4
2022-09-22 16:29:20 BOD : 10/24/2014
2022-09-22 16:29:20 WarrantyIDString size = 60
2022-09-22 16:29:20 Warranty ID = RXTQ4K-799B89-RXGH6J-08D003
2022-09-22 16:29:42 System Fast Test Completed

Was this reply helpful? Yes No

‎09-23-2022 04:44 AM

HP Recommended

Hello @JohnTCI2 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1663929716279.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

Was this reply helpful? Yes No

‎09-23-2022 01:45 PM

HP Recommended

Many thanks again Ub6424.

 

Followed your instructions to the letter and initially thought that the battery might have been charging.

First, the adapter light/led showed amber but quite quickly switched to flashing white and then to constant white (less than a minute in total). 

 

The User Guide has these indications:

● White: The AC adapter is connected and the battery is charged.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The computer is using DC power

 

So, although I have no idea what the flashing white may have indicated before switching to solid white, left it for about an hour. On restart the battery still only showed 10% charged.

 

Followed your recommended process again and left it plugged in when I had to go out.

 

Will report again when I get home in another 5 or 6 hours but am not hopeful, as the led quickly switched to solid white again.

 

 

Was this reply helpful? Yes No

‎09-23-2022 07:17 PM

HP Recommended

Hello @JohnTCI2 

 

The battery has already had too many charging cycles or some of the batteries/units are defective.

--->>> You need to replace the battery.

 

Good luck

Was this reply helpful? Yes No
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